Footwear Fit Protect

The Size Protection Fee is a non-refundable charge of $15.00 per order.

This fee covers the cost of free shipping and free size exchanges for the purchased item(s).

The Size Protection Fee applies only to orders where the customer has selected and paid for this service during checkout.

The service is valid only for size-related exchanges and does not cover returns for other reasons (e.g., colour, style, or change of mind).

Customers who pay the Size Protection Fee will receive free standard shipping on their original order.

Free shipping is limited to the selected shipping method and destination as specified during checkout.

Customers may request a size exchange for the same product within 14days of the original purchase date.

The exchanged item will be shipped to the customer free of charge.

Exchanges are limited to one per order and are subject to product availability.

If a customer chooses to return an item (where applicable) instead of exchanging it, a 10% restocking fee will be deducted from the refund amount.

The restocking fee applies to all returns, regardless of whether the Size Protection Fee was paid.

The Size Protection Fee itself is non-refundable and will not be included in the refund calculation.

The Size Protection Fee does not apply to:

Final sale items.

Products that are not eligible for exchanges or returns.

Returns or exchanges for reasons unrelated to size (e.g., change of mind, product defects).

To start a return or exchange, please use our Self-Serve Returns Portal by clicking here.

The Size Protection Fee is non-refundable, even if the customer does not utilize the free exchange service.

If the customer returns the item for a refund (where applicable), a 10% restocking fee will be deducted from the refund amount, and the Size Protection Fee will not be refunded.

We reserve the right to modify or discontinue the Size Protection Fee program at any time without prior notice.

Any changes to these terms and conditions will be effective immediately upon posting on our website.

Customers are responsible for ensuring the accuracy of their size selection at the time of purchase.

The Size Protection Fee does not guarantee the availability of alternate sizes for exchange.